Among the primary communication methods with customers like toll-free number and emailing, IVR (Interactive Voice Response) might get a slightly ignored. However, the fact is that it’s an integral and complementary part of the entire process. IVR is automated voice that invokes actions by the customers to reach a manual solution of a query or issue. It’s a telephony menu system that allows identification, routing and segmentation of callers so that they are directed to an appropriate solution of their problem. This simple and effective way benefits your business in many more than one ways and reduces overall costs of your business.
IVR technology allows you to customize your messages. You can configure messages, prompts and calls to action about your business and new products in an interesting and exciting way. The message in a professional and crisp manner piques the interest of customers and also leaves a lasting imprint.
While an IVR call directs your customer to the qualified representative, it can also help you know your customers better. You can interact with them and know their feedback and inclinations that eventually help you to offer them better and improved products and services. You can use this valuable data to modify and improve your services in future.
With IVR, you can prioritize your customers with higher values and connect them with the most skillful people in your staff. It enriches their experience and increases your brand value too. By prioritizing your customer, you are also able to reduce the overall service time resulting in higher satisfaction.
When half of your hassles are eliminated by the professional and systematic IVR, you are enabled to manage high volumes of calls smoothly. The callers will be automatically directed to the most effective solution that meets their needs and solves their technical problems with a strong hold of the subject.
With IVR, the overall service time is reduced and the customers are properly channeled without feeling ignored. In addition to this, you can also make good impressions on mobile users that search most of their requirement of a new service on the go. They can search and know more about your business and services under professional guidance.
Make your call professional
Self – select experience for the customer
Handle high call volume
Increase customer satisfaction and loyal
Menu Driven engagement
Multiple Language options
Handle off hours queries
Saves large overheads
Can be on out-bound and inbound call